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24/7 On-Shore Support

Runit Doesn't Make You Wait

Retailers don't just need support services during business hours, they need it whenever and wherever problems arise.

Runit is dedicated to providing top-notch support through our 24/7/365 on-shore team of trained technical experts, ready to answer your questions on your schedule.

  • Receive a call-back instead of holding

  • Individual support codes on each splash screen make identifying and assisting customers faster and easier

  • Calls are typically answered in 1 minute or less

  • 73% of calls are resolved in 15 minutes or less

 

Levels of Support

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Many of our competitors charge extra for support services. We know that continually supporting our customers is an invaluable piece of the solutions we offer.

At Runit, we provide the highest standards of support service at no additional charge.

Furthermore, we document and ticket all inbound incidents, monitoring support trends continually with the goal of eliminating problems that may be unfolding before they can affect any users. 

 

Runit Support Services

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Request Your Demo

Let's create a demo tailored to your stores needs

Since 1992, Runit Systems has worked hand-in-hand with apparel, footwear, and sports retailers, first in New York City, and ultimately around the world, to develop and deliver the industry's fastest, most comprehensive and flexible POS & Inventory Management system. Through many evolutions and more than two decades of learning from our merchant users, we continue to deliver a fully integrated retail management and multi-channel system that is as comfortable with one hundred stores as with three, and with any combination of physical and virtual locations. What's more, Runit's RealTime Cloud POS gives you access to the latest advances in technology on a commitment-free, subscription basis, so you don't have to choose between managing your business and making your budget.